Frequently asked questions
Returns & Replacements
Replacements:If any item in your order is sold out, we will email you.-You can take any replacement on our site.-If no any, just let us know, we will try to meet your request.-When no replacement wanted, we will refund the item for you.Return Policy:Hope you to be satisfied with your purchase here.-If necessary, we will refund before the package sent out.-If quality matter or wrong delivery, we will refund for you.Please make sure posting a return requests in 14 days of the package delivered date and keep the package be in brand new condition as received, with the original bag and paper tag, not wear, not washing or not resell.Feel free to contact us if any further questions
Are your products original?
Please keep in mind, all our products are premium quality and are made with the same exact materials and stitching as retail pieces. We have unprecedented attention to detail on how each item feels and looks even with all tags in place.
If I enter my email address will you sell my information?
We never share your information. Emails are used only for follow-ups, promotions, and discount coupons.
When will I get my order?
WE SHIP WORLDWIDE Handling time:Most approved orders leave our warehouse within two business days. The time it takes to receive your package varies depending on the order time, but our standard is 8-12 days, meaning you will receive your package within 2 week usually.. Orders containing special event merchandise will be held until all items are ready for shipping. Several countries customers took longer time than normal to go through, details pls contact our customer service.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded by email
Why is my tracking number stuck and not updating?
Seeing it says “In Transit” or stuck for a while is totally normal and a part of the process. This happens to everyone, so please do not worry! You will receive your order within the shipping timeframe you selected. Please fell free to send us an email if you have further questions.